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Cancellation Policy
We are committed to ensuring that your experience with DK Verse is smooth and satisfactory. This cancellation policy outlines the terms and conditions for canceling products or services purchased from our platform. For detailed cancellation policies specific to individual products or services, please refer to the relevant product or service page.
Eligibility for Cancellations
Time Frame
Cancellations must be initiated within 48 hours of receiving the product or service. For services, specific cancellation policies apply, as outlined on the respective service page.
Healthcare and Consultation Services
Cancellations related to healthcare or consultation services follow specific guidelines available on the service page. Please review these policies before scheduling your consultation to avoid any inconvenience.
Service Delivery Delays
If a service is not delivered within the time frame specified on the service page, you are entitled to request a cancellation and either receive a refund or alternative service arrangements.
Cancellation Process
Request Procedure
To initiate a cancellation, visit our DK Connect Page. Provide your order number and the reason for cancellation. For specific-services, please follow the cancellation process described on the relevant service page.
Exclusions and Limitations
Non-Cancellable Products and Services
Certain products and services are not eligible for cancellation. This includes services that have already been delivered or initiated, and products marked as “final sale” or personalized/customized items. Please check the service or product page for specific details regarding eligibility.
Healthcare and Safety Regulations
Due to regulations and safety reasons, certain healthcare services or products may not be eligible for cancellation.
Rejection of CancellationRequest
Processing Time
Once your cancellation request is received, we will review and process it. A confirmation will be sent via email or text message once your cancellation has been approved, and any applicable refunds will be processed within 7 business days.
Conditions for Rejection of return request
We may reject a cancellation request if it does not comply with the specific service or product’s cancellation policy.
Notice
If your cancellation request is rejected, you will be notified via email or text message with a clear explanation.
Changes to Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website and will apply to purchases made after the date of the change.
This policy is effective as of 2024.09.11
Policy DKIN: DLP-Q1218405136
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