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Refund Policy
We want you to be completely satisfied with your purchase. This refund policy provides general information, but please note that specific refund policies may apply to individual products or services. For the most accurate and detailed information, please refer to the refund policy provided on each product or service page.
Eligibility for Refunds
Time Frame
You can request a refund within 48 hours from the date of purchase. We strive to process refunds promptly, usually before the mentioned timeframe.
Condition of Items/Services
Items must be returned in their original condition. For services, ensure you follow the cancellation or rescheduling policy outlined on the relevant service page.
Defective Product
If the product you received is defective or damaged due to our fault, you are eligible for a refund or replacement.
Service Delivery
If the service you purchased is not delivered within the timeframe mentioned on the service page, you are entitled to a refund or alternative arrangements.
Medical Consultation Refunds
For refunds related to medical consultation services, please check the specific policy on the service page.
Refund Process
Request Procedure
To request a refund, please visit DK Connect Page with your order number and reason for the refund. For services, please follow the cancellation process described on the relevant service page.
Shipping Costs
For physical products, return shipping is usually free for our customers. However, in certain situations, return shipping costs may apply. We prioritize your satisfaction, so if return shipping costs are applicable, we will be happy to discuss your options to find the best solution for you.
Processing Time
Refunds will typically be processed within 7 business days after we receive the returned item or approve your refund request. We strive to handle refunds as quickly as possible.
Exclusions and Limitations
Non-Refundable Items/Services
Some items or services may be non-refundable. Detailed information can be found on each product or service page.
Fees
Cancellation fees may apply depending on the product or service. Specific details, including any applicable fees, are provided on the individual product or service pages.
Refund Method
Original Payment Method
Refunds will be issued to the original payment method used at checkout. For orders made using Cash on Delivery (COD), you will be requested to provide an alternative method for the refund, such as bank transfer or another suitable option.
Alternative Method
If, for any reason, the refund back to the original payment source is not possible, you have the option to provide us with your bank details. This process will require your approval, and we will only proceed once we have the relevant information from you to complete the refund.
Cancellation of Refunds
Conditions for Cancellation
Refunds may be canceled if it is identified that the issue reported is false, if the product is returned to us in a defective or damaged condition that was not due to our fault, or if the service cancellation time has passed.
Notice
If a refund is canceled, you will be notified via email or text message with the reason for the cancellation.
Product and Service-Specific Refund Policies
For clarity and to address specific concerns, each product or service page on our website will have detailed refund policies related to that particular item or service. Please review the relevant page before making a purchase or requesting a refund.
Changes to Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website and will apply to purchases made after the date of the change.
This policy is effective as of 2024.09.11
Policy DKIN: DLP-Q1218262134
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