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Return Policy
We are committed to ensuring that you are satisfied with your purchase. This return policy outlines the terms and conditions for returning products purchased from our store. For detailed return policies specific to individual products or services, please refer to the relevant product or service page.
Eligibility for Returns
Time Frame
Returns must be initiated within 48 hours of receiving the product.
Condition of Items
Returned items must be in their original condition, unworn, unused, and with all original tags and packaging intact. Products that are damaged, altered, or show signs of use will not be accepted for return.
Defective Product
If you receive a defective or damaged product due to our fault, you are eligible to return the item for a replacement or alternative solution. Please contact us within 48 hours of receiving the product to report the issue.
Service Delivery
If the service you purchased is not delivered within the timeframe mentioned on the service page, you are entitled to a refund or alternative arrangements.
Medical Consultation Cancellation
For cancellations related to medical consultation services, please refer to the specific cancellation policy provided on the service page.
Return Process
Request Procedure
To initiate a return, please visit our DK Connect Page and provide your order number and reason for the return. For services, please follow the cancellation process described on the relevant service page.
Return Pickup
After your return request is approved, you will receive a return shipping label via email. Attach the label to your package, and we will arrange for the pick-up. Pickup details will be shared via email or text message. If you are in a non-pickup zone or if pickup is unavailable for any reason, we kindly request you to courier the item back to the address provided on the return shipping label.
Service Cancellation Policy
Returns for healthcare services, including consultation services, are governed by specific policies available on the relevant service page. Please review the terms for each service before making a purchase.
Exclusions and Limitations
Final Sale or Perishable Products
Certain products are non-returnable, including but not limited to items marked as “final sale,” perishable goods, or personalized/customized products. Please review the product page for specific details regarding return eligibility.
Hygiene and Safety Restrictions
For health and hygiene reasons, certain items like intimate apparel, swimwear, and personal care products may not be eligible for return.
Cancellation of Return
Processing Returns and Cancellations
Once we receive the returned item, it will be inspected to ensure it meets the return conditions. If the return is approved, the return will be processed, and you will receive a confirmation via email. The timeframe for processing returns typically takes up to 7 business days from the date of receipt.
Conditions for Rejection of return request
We may reject the return request if it does not comply with the specific product’s return policy.
Notice
If a return request is canceled, you will be notified via email or text message with the reason for the cancellation.
Changes to Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website and will apply to purchases made after the date of the change.
This policy is effective as of 2024.09.11
Policy DKIN: DLP-Q1218274133
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